Set up a ticket system with transcripts

Tickets give each support request its own private channel, so conversations don't get lost in a busy chat and personal details stay out of public view.

What you need

• A category for ticket channels, e.g. "Support Tickets"
• A support role for the people who answer tickets
• Optionally a private log channel for transcripts

Setup

1. Run /ticket setup with category, support_role and optionally log_channel.
2. Go to your public help channel and run /ticket panel with that channel. Give it a title and description that tell people when to open a ticket.
3. Optional: /ticket welcome sets the first message inside every new ticket.

A good welcome message asks for what you always end up asking: what happened, screenshots, and the user ID of anyone involved.

During a ticket

• /ticket add brings in another user or role (for example a senior moderator).
• /ticket remove takes them out again.

When a ticket is closed, its transcript is sent to the log channel you chose.

Note: Discord allows 50 channels per category. For very busy servers, close finished tickets promptly.