Support Center

Have questions? We have answers. Find a solution instantly or connect with our community.

Press /

Music & Voice Troubleshooting

To fix a lagging Discord music bot, you must change your Voice Channel's Region Override. Audio stuttering is usually caused by Discord Voice Server latency, not the bot's host or processing power. Follow these steps to eliminate packet loss:

  • Hover over your voice channel and click the Edit Channel (Gear Icon).
  • Navigate to the Overview tab.
  • Change the Region Override from Automatic to a specific geographic server closest to your users (e.g., US East to US Central).
  • Ensure the voice channel bitrate slider is set to at least 64kbps for smooth streaming.

You can enable Text-to-Speech (TTS) by joining a voice channel and typing the /tts join command. Once connected, Hana will automatically read incoming text messages from the channel aloud. Messages exceeding 350 characters or sent in rapid succession are ignored to prevent chat spam.

Users can customize their personal TTS voice by running the /tts myvoice command. This opens an interactive dropdown menu providing access to over 50+ languages and regional accents (e.g., Japanese, British English, Spanish). This preference is linked to your Discord ID and saved globally across all servers.

AutoMod & Anti-Nuke Security

To set up Discord anti-nuke protection, you must configure strict action thresholds to prevent mass-bans. Hana operates as a powerful Wick bot alternative. Use the /automod antinuke settings command to set a limit (e.g., 5 kicks per minute). If a rogue admin or compromised webhook exceeds this rate limit, Hana's Panic Mode will instantly strip all dangerous permissions and lock down the server.

Hana's advanced AutoMod is disabled by default to prevent accidental mutes. To properly secure your server, administrators should follow these setup steps:

  • Assign a dedicated moderation log channel using: /automod log-channel channel:#mod-logs
  • Enable the Anti-Spam filter using: /automod filters config filter_name:Spam enabled:True
  • Check your current security coverage anytime with /automod status.

The Moderation Heat System prevents instant bans by assigning penalty points for minor infractions. Instead of an immediate kick, violations like spam or swearing add "Heat" to a user's profile. Server owners configure dynamic escalation via /automod heat settings, automatically transitioning from verbal warnings to timeouts as the user's Heat level rises.

Discord Economy & Stock Market Bot

To trade on the Discord stock market, use the /econ market command to view live asset prices. Hana features a globally connected virtual economy. You can invest your server Chips using /econ buy-stock. If you amass over 2 million Chips and enter the Top 10 Global Richest, you unlock the ability to create your own public company via /econ stock-ipo.

Use /games fish to cast your line and click "Reel In" at the exact right moment to catch fish. The precision timing determines whether you catch common trash, Rare Trout, or Mythic Chests. You can view your inventory with /games fish-bucket and liquidate your catches for economy Chips using /games fish-sell-all.

AI Chatbot & Image Generation Setup

Type /generate prompt: [your idea] to instantly create a new image using our integrated AI model. You can also upload an existing image as a reference file to modify it. If you simply want to add classic meme text formats to a static image or GIF, use the /caption text: [meme] command instead.

Any user can start a private, context-aware AI thread by typing /ask-hana. If you want the bot to function like a traditional chatbot in public channels, server administrators must run /hana-config toggle-mentions to allow Hana to respond directly whenever she is @mentioned.

General Setup & Permissions

If a bot is online but ignores commands, it usually lacks the "Use Application Commands" permission. To fix this:

  • Verify the bot's role has Use Application Commands enabled globally in Server Settings.
  • Check the specific text channel's permission overrides to ensure commands aren't disabled.
  • If you invited the bot a long time ago, kick it and re-invite it to refresh its modern permission scopes.

Discord enforces a strict role hierarchy where a bot cannot moderate users ranked higher than itself. A bot cannot kick, ban, or modify the nickname of a user whose highest role sits above the bot's role. Go to Server Settings > Roles and drag the Hana role higher up the visual list.

Still stuck?

Don't worry. Our support team and community are available to help you debug issues.

Join Support Server