Features Commands Guides Forum Changelog Roadmap FAQ Compare Store
Online

Feature

Discord ticket bot

Members click a button and get a private channel with your support team. Add or remove people as needed. When the ticket closes, a transcript lands in your log channel.

Setup guide
5commands
Freeno vote-lock
1guide

Button panel

/ticket panel posts an "open a ticket" message with your own title and description.

Private by default

Only the member, your support role and Hana can see a ticket.

Transcripts

Set a log channel in /ticket setup and closed tickets are saved there.

Custom welcome

/ticket welcome sets the first message in every new ticket, a good place for "include your user ID and screenshots".

Bring people in

/ticket add and /ticket remove work with users and roles.

Set it up

  1. Create a category for tickets (for example Support Tickets) and a staff role.
  2. Run /ticket setup with that category, the support role, and a log channel for transcripts.
  3. Run /ticket panel in your support channel.
  4. Optional: /ticket welcome to set the opening message.

Related guides

Questions

How many tickets can be open at once?

Discord allows 50 channels per category, so that is the practical limit per ticket category.

Who can see tickets?

The member who opened it, the support role from /ticket setup, anyone added with /ticket add, and server admins.

Commands

Staff commands are marked with the permission they need. Full reference.

Tickets

/ticket setup Manage Server

Configure the ticket system requirements.

  • category Category where new tickets will be created.
  • support_role Role that can see and answer tickets.
  • log_channeloptional Where to send transcripts when tickets are deleted.
/ticket panel Manage Server

Deploy the interactive ticket creation panel.

  • channel Where to drop the panel.
  • titleoptional Custom embed title.
  • descriptionoptional Custom embed text.
/ticket welcome Manage Server

Configure or reset the custom welcome message sent in new tickets.

  • messageoptional Custom message text. Use {user}, {username}, {ticket_name}, {server}. Leave empty to reset.
/ticket add

Add a user or role to the current ticket.

  • target The user or role to add.
/ticket remove

Remove a user or role from the current ticket.

  • target The user or role to remove.

Try it on your server.

Free, set up in a few minutes, and easy to remove if it isn't for you.

Getting started